This Privacy Policy describes how Loadbalance ("we," "us," or "our") collects, uses, and protects your personal information when you use our Adaptive Energy Operations Platform. This policy applies to information collected through our website loadbalance.com and our services.
We collect information you provide directly, such as contact details, company information, and energy system data. We also automatically collect technical data like IP address, browser type, and usage patterns through cookies and similar technologies.
We use your information to operate, maintain, and improve our platform, including load forecasting, resource distribution, and AI-driven monitoring. We also use it to communicate with you, provide support, and ensure the security of our services.
We do not sell your personal data. We may share information with trusted service providers who assist our operations, under strict confidentiality agreements. Disclosure may also occur if required by law or to protect our rights.
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Our security practices are designed to safeguard the integrity of energy system operations.
Depending on your location, you may have rights to access, correct, or delete your personal information. You can manage your communication preferences and cookie settings through your account or by contacting us.
As a Canadian company, we primarily store and process data within Canada. If data is transferred outside Canada, we ensure it is protected by appropriate safeguards as required by applicable privacy laws.
We may update this policy periodically to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or by mail at: 52976 Lamont Harbor Suite 318, Canada.
Get assistance with the Loadbalance Adaptive Energy Operations Platform. Our dedicated support team in Canada is available to help you with forecasting, load management, and system monitoring. Reach out via phone, email, or our contact form for responsive help with AI-driven energy balancing.